Our cancellation and amendment policy is applicable upon confirmation of your reservation by Real Barcelona Tours. A confirmed reservation refers to a booking for which Real Barcelona Tours has advised you of the time and place of your tour and for which you have provided Real Barcelona Tours with a deposit or a full payment. Upon confirmation Real Barcelona Tours will confirm the price agreed between the buyer and the seller and the details of the services with the inclusions. If the price confirmed to you does not correspond with your understanding, please contact Real Barcelona Tours immediately by email for assistance.
Method of Payments
Real Barcelona Tours accepts credit payments via VISA and MASTERCARD, euros cash within the terms of the Italian law or via PayPal. We do not charge any extra fees or commissions for credit card payments.
A deposit of 30% is required to reserve tours or services. The final balance is to be paid 8 days before the first tour. Pre paid skip the line tickets are not refundable and are subject to full charge at the time of confirmation.
In the case of some special customized packages including hotels we require 50% deposit may be required for confirmation. Deposit amount will be confirmed and agreed by the client with Real Barcelona Tours before final confirmation of tours and services.
In case of no show Real Barcelona Tours is authorized to charge any remaining balance to the credit card provided.
PRIVATE TOURS CANCELLATION 8 DAYS BEFORE THE TOUR OR EARLIER: If you cancel your reservation more than 8 full days prior to your tour Real Barcelona Tours will provide a partial refund, but we will retain 15% of the total cost of the tour (guide and driving services) and the cost of any skip the line tickets we have pre-purchased for you.
SMALL GROUP TOURS WITH SKIP THE LINE TICKETS CANCELLATION 8 DAYS BEFORE THE TOUR OR EARLIER: If you cancel your reservation more than 8 full days prior to your tour Real Barcelona Tourswill provide a partial refund, but we will retain 20% of the total cost of the tour
CANCELLATION FOR PACKAGES WITH HOTELS: For reservations of packages with hotels cancelled 8 days before the tour or earlier, in addition to 20% of the total touring cost and skip the line tickets, we reserve the right to retain also the cost of the first night of the hotel (or the penalty required by the cancellation terms of the hotel for which we have made your reservation.)
CANCELLATION WITHIN 7 DAYS BEFORE THE TOUR: If you cancel within 7 days prior to the commencement of your tour you will not be entitled to a refund.
CANCELLATION FOR NO SHOW AT THE DESIGNATED MEETING POINT: If you have not cancelled your reservation and are not present at the designated meeting point on commencement of your tour there will be no refund. We are not responsible for late arrivals. For private tours if you arrive between 30 to 60 minutes after the meeting time agreed with Real Barcelona Tours, the guide/driver will try their best to cover the sights stated on your tour’s itinerary in the remaining allotted time. You can decide to pay extra time to recover the time lost and to fulfil the itinerary. However this is not always possible and we cannot guarantee any extra time with your guide/driver. For the success of the tour we strongly advise you arrive on time at the designated meeting point as stated on your voucher.
In the case of tours with skip the line entrance your pre-purchased tickets are often subject to a timed-entrance with limited flexibility. If you arrive to the meeting point late we cannot guarantee that you will be permitted entry to the monument and you may be required to repurchase tickets (waiting in any eventual queue for purchase.)
CANCELLATION POLICY IN CASE OF REASONS BEYOND COLOSSEUM & VATICAN TOURS CONTROL: If your tour is altered or cancelled by Real Barcelona Tours due to circumstances beyond our control we will provide another tour for you of equal or greater value and classification or refund you for the full amount.
We reserve the right to cancel or amend any of our tours at any time as a result of extenuating circumstances (including strikes or terrorism) beyond our control. In this case you will receive a full refund or be offered the opportunity to transfer to another tour of equal or greater value and classification.
Real Barcelona Tours activities will take place in all weather conditions. Should customers wish to cancel a tour as a result of rain or bad weather conditions there will be no refund. In heavy rain the Colosseum Underground’s tunnels may get flooded and may be closed by the Colosseum administration for security reasons. If only this restricted area is closed the Colosseum does not provide any refund (the undergrounds will be visible from the Arena and the third tier.) A partial refund will be granted should the three restricted areas of the Colosseum (arena, dungeons and upper tier) be closed as a result of severe weather conditions.
To Cancel or Amend a Reservation
Contact us by email at firstname.lastname@example.org with details of your tours and dates.
In accordance with availability, you may upgrade your tour at any time, paying the difference between your original reserved tour and the new tour. There may be an additional charge when the first tour has been booked and pre-paid by us. Please enquire at your earliest convenience via email.
If you decide to modify your reserved tour to one of lower classification or cost, please discuss this with our booking office and we will do our best to assist you.
In the case you wish to modify the date or time of reservation, the modification is subject to availability of our guides and tickets for the attractions. You will be required to repurchase skip the line tickets when changing the date/time of your tour. Please contact Real Barcelona Tours via email to ensure we can amend your tour.
In the case of small group or semi-private tours the date/time of the tour can be modified up to 72 hours before the tour date free of charge. If you would like to modify your tour date/time within 72 hours of your tour we will do our best to accommodate you but cannot guarantee it.
In case a tour includes reduction fees and tickets for children it is the client’s responsibility to provide proof of age for the child/children. Should you be unable to verify the age of the child, you might be asked to buy a new ticket at full price on site. You will not be entitled to a refund for the reduction ticket Real Barcelona Tours pre-purchased for you.
Private Tours: Extra Time with your guide or driver
The prices of our tours and services are quoted for a fixed amount of time agreed with the client, In case you wish to modify your private tour please contact the booking office of Real Barcelona Tours at the time of booking. This can also be found on the voucher provided to the client. Should your tour run overtime for reasons out of Real Barcelona Tours’ control an additional charge for the extra time will be requested for the time you spent extra with your driver and guide.
Small Group Tours:
All Small group tours and semi private tours have a fix itinerary which is fully described in our web site.